Evaluation of the burnout syndrome among servers in Fortaleza municipal guard

Abstract

The civil defense professional, who has a job that has always been considered noble, suffers with the eminent emotional costs of his profession, which can result in such problems as burnout syndrome, a professional exhaustion. Thus, the present study aims to evaluate if the professionals of the Municipal Guard of Fortaleza (GMF) present the burnout syndrome. A non-probabilistic convenience sample consisted of 147 GMF servers that responded to the Maslach Burnout Inventory-Human Service Survey (MBI-HSS) and a sociodemographic questionnaire. The data were analyzed through descriptive statistics, with the support of Statistical Package of Social Sciences for Windows (SPSS). As results, it was verified that the municipal guards present moderate indexes with alert sign of emotional exhaustion (M = 22.23, SD = 14.55), depersonalization (M = 8.15, SD = 7.69) and achievement (M = 32.63, SD = 10.33). It is also contemplated that 35 participants (23.80%) present a combination of high levels of emotional exhaustion and depersonalization. Of these, 26 participants (17.70%) present, in addition to the high levels of emotional exhaustion and depersonalization, low level of professional achievement; Setting the burnout frame. From this perspective, it is concluded that the municipal guard professionals the burner or risk of becoming ill, making prevention and recovery interventions necessary.